Hablemos de tu web

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32 answers with video · Spanish audio

Questions and answers

Choose a topic or search for your question. Each question brings together a written answer and a video you can play in its card or expand.

Website security

What happened with PHP and what should I check on my website?

On 21 October 2026, PHP released fixes for two critical flaws known as PHP2Shell. If your website uses PHP, ask your hosting provider to confirm the patch and check subsequent advisories. Not every website uses PHP: first check which technology and version your server runs.

Official PHP advisory and updates ↗

The PHP security flaws

Web and domain

What is a domain name and what is it for?

It is the address customers type to reach your website, such as your business name followed by .com. Registering and renewing that address is separate from designing the website or hosting its files.

Your domain

What is hosting and what should I check before buying it?

Hosting stores the files that make your website available online. The proposal should state its duration, cost and renewal terms so you know which service you are purchasing and for how long.

Web hosting

Whose name should the domain be registered under?

It should be registered under your name and email address so you retain control and receive notices from the provider. Also confirm how to access the account used to manage it and when it needs to be renewed.

A domain in your name

What happens if I do not renew my domain?

A domain must be renewed under the provider’s terms. If it expires, customers may no longer be able to reach your website using that address. Check renewal notices and dates in advance; recovery options depend on the provider.

If you do not renew your domain

Should I choose a landing page or a multi-page website?

A landing page brings the information together on one page, while a multi-page website separates it across several pages. The choice depends on your services, content and preferred contact path. The proposal defines the structure and scope.

One page or multiple pages

Does basic SEO guarantee the top position on Google?

Basic SEO helps organize titles, content and structure so the website is easier to understand. Google rankings depend on additional factors, and a top position is not guaranteed. The proposal specifies the work included.

Basic SEO

Which extension should I choose for my domain?

Compare availability, ease of spelling and your target market. Check registration and renewal costs with the registrar, and register the domain in your own name.

Dot com, dot co or dot com dot co

How can I recognise a fake domain renewal email?

Urgent renewal emails may be scams. Open your registrar account directly, without using the email link, and check the expiry date and payment there.

Fake renewal emails

What should I check if my website collects personal data?

Decide which data you need and why. Review the applicable consent, data handling policy and rights of the individual. This is general information for Colombia; legal implementation needs review for your business.

Forms and personal data

How can I move to another host or web designer?

Gather account access, files and a backup. Check what can be transferred under your contract and platform. Coordinate the domain, email and new website before cancelling the previous service.

Changing hosting or designers

Does my business need a catalogue or an online store?

A catalogue presents products and can send an enquiry through WhatsApp; your team confirms the order. An online store can add a cart, payments and order management. Scope and costs are agreed separately.

Catalogue or online store

Costs and care

Why are the domain, hosting and website build separate items?

They serve different purposes: the domain is the address, hosting stores the files, and the website build covers design and development. Before payment, the proposal states what is included and which external costs apply.

Three separate costs

Is maintenance required? What happens if I cancel it?

Website maintenance is optional, with an agreed scope and time limit. Cancelling it does not take down a website you purchased. Hosting and the domain retain their own terms and renewals, which should be reviewed separately.

Monthly website care

Process

What does the website creation process look like?

We first discuss your business and what you need. We then agree the scope, materials, price and delivery; once full payment and the required materials are ready, we build a version for review. After your approval, we publish and check links and contact options.

The four steps

What information and materials do I need to provide?

Prepare accurate business details, services, contact information, photos and your logo if you already have one. We agree the materials list before starting. Reviewing them in advance helps the website represent your business and reduces information changes during the build.

What you provide

What is a revision round and how many are included?

A revision round brings together your feedback on a version of the website. The essential website includes one round and the multi-page website includes two, within the agreed scope. Gather your comments in one list; additional changes are agreed separately.

Review rounds

What do we agree before payment, and when does work start?

We put the scope, total, delivery, materials, revisions and external costs in writing. The project is paid in full before the build begins. Work starts once payment and the agreed materials are ready, under the proposal’s terms.

Everything in writing

Logo and cards

What is the difference between SVG and PNG?

SVG is a vector format that can scale without losing sharpness. PNG is a pixel image and needs a suitable resolution for its intended use. With a logo delivery, identify which file to use in each situation, especially for large sizes or print.

SVG or PNG

Does business card design include printing?

Designing the artwork and producing the cards are separate services. The proposal explains what each includes; printing requires confirmation of quantity, paper, finish and delivery. Review those details before approving the artwork and paying for production.

Designing and printing cards

Can I use any photo I find on Google?

Finding an image in a search engine does not give you permission to use it. Use your own material, obtain permission, or choose a licence that allows commercial use and follow its conditions.

Photos found on Google

Google

Is a Google Business Profile free? What am I paying for?

The Google profile itself is free. The professional service covers the agreed work to set it up and organize its information. Eligibility and verification depend on Google and may require your participation; a search ranking is not guaranteed.

Your Google Business Profile

Why should I avoid buying Google reviews?

Ask for authentic reviews without payments or incentives. Google can remove fake reviews and restrict a business profile. We do not promise reviews or guaranteed rankings.

Purchased reviews

WhatsApp and AI

Does organizing WhatsApp Business include an AI assistant?

They are different services. With organized WhatsApp Business, your team uses the configured quick replies and tools. An AI assistant needs its own proposal defining functions, information, limits, human handoff and costs.

Organised WhatsApp or AI

What can an AI assistant answer?

It responds using the information and rules configured for your business. Before launch, we define which questions it can handle, which information it may use and when a person should step in. Its scope should be clear in the proposal.

An AI assistant

What should I check before automating WhatsApp messages?

Automation should be planned for the channel and use case. Before activation, we review contact consent, applicable rules and the terms of the tools to be used. The scope and responsibilities are agreed before the service is purchased.

WhatsApp rules

Does setup include Meta or other platform charges?

Platform and provider charges are separate from the setup work. They may depend on the service, usage and the provider’s current terms. Before purchase, the proposal should clarify which charges are included and which are paid separately.

What Meta charges

Does a WhatsApp button book appointments automatically?

The button opens an appointment request and your team confirms the time. Quick replies and labels help organise the enquiry. A synchronised calendar is an additional integration, quoted separately.

Appointments through WhatsApp

What do I need for automatic WhatsApp appointment reminders?

An official API integration, the applicable templates and recipient permission. Meta charges for delivered messages by category and market; free windows or conditions may apply. Reminders are separate from basic WhatsApp Business setup and are quoted separately.

Appointment reminders

Optical practices

What should an optical practice website include?

Services, opening hours, location, useful information and an easy mobile contact option. A WhatsApp button lets people request an appointment; your team confirms availability. The business shown in the video is fictional.

An optical practice website

Which questions can my optical practice website answer?

Location, opening hours, services, expected turnaround times and appointment requirements. Publish only information confirmed by your practice; prices, arrangements and terms vary by business. The example in the video is fictional.

The same five questions

Still have a question?

Tell me what your business needs. Before you pay, we agree the scope, price and delivery in writing.

Expanded view

Video audio and on-screen text in Spanish.